Antivirus software and false positives alerts with BC Office 4

Antivirus software is computer software used to prevent, detect and remove malicious software. These programs are essential to protect PCs in today's internet connected world. However, they can cause problems with small vender applications due to false positives.

A false positive is when the antivirus software incorrectly identifies a non-malicious file as malware. If the antivirus program is configured to immediately delete or quarantine the suspected infected file a false positive can render the application unusable.

Due to BC Office 4's small install base false positives have been observed with the following major antivirus software:

  • Norton Security
  • Trend Micro

To successfully install or upgrade to BC Office 4 on PCs with either of these antivirus software packages installed you may need to temporarily disable your antivirus software once the downloaded installer has been scanned for actual viruses (but remember to re-enable once the installer is complete).

In addition, once installed, you may need to add the following BC Office 4 application files to your the antivirus software exclusion list:

  • BC Office server folder: Setup Client 4.exe  (e.g. G:\BC Office\Setup Client.exe)
  • User profile folder: BC Office 4.exe (e.g. C:\Users\{username}\AppData\Roaming\BC Office\BC Office 4.exe)

If you are using Trend Micro the following Microsoft Access application file also needs to be added to the exclusion list to prevent known compatibility issues with this antivirus software (see System Resource Exceeded error with BC Office 4):

  • Program Files folder: MSACCESS.EXE (e.g. C:\Program Files (x86)\Microsoft Office\Office16\MSACCESS.EXE)

Note: If using the MS Access 2013 Runtime replace Office16 with Office15.

For detailed instructions on adding exceptions to your antivirus software please refer to your antivirus manual or consult with your IT support.